A driver called out at 5 a.m.: your options, and what each one costs

Overtime is the fastest and feels free. It is not. You pay the premium rate, the covering driver gets tired, and a tired driver is where safety issues and missed stops come from. It works for a one-off, and it wears out your best people if it becomes the habit.

An agency can send a body, but most do not know your station, your scanners or the delivery rules, and they may not have a driver cleared for your account. Expect a mark-up and a ramp-up day.

A contingency driver is already screened and cleared for the work and picks up routes for a defined period. You get a trained driver for the days you need, without adding to your payroll for the long term. This suits callouts, peak days and sudden growth.

One missed shift: overtime is usually fine. A pattern of callouts or a seasonal spike: bring in contingency help so your regular drivers stay fresh. A permanent seat: hire a local driver and use a contingency driver until they are cleared.